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IPSA Core - Cisco Provisioning Is Down (Doc ID 2737615.1)

Last updated on JANUARY 08, 2021

Applies to:

Oracle Communications IP Service Activator - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

IPSA Audits were failing to complete.

From the networkprocessor logs,

20201215-122111|685|ERROR|Thread-51|<IP ADDR>|||proxy_np|<hostname>|Audit failed
com.metasolv.serviceactivator.util.LoginException: Unable to show configuration for device <IP ADDR>: com.metasolv.serviceactivator.util.LoginException: Read error attempting to log in.
  at com.metasolv.serviceactivator.networkprocessor.modeltransformer.XQueryCartridge.getConfigurationFromDevice(XQueryCartridge.java:2144) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.modeltransformer.XQueryCartridge.getConfigurationFromDevice(XQueryCartridge.java:2067) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.cartridgemanager.Cartridge.getConfigurationFromDevice(Cartridge.java:262) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.audit.Audit.getRawConfigurationFromDevice(Audit.java:248) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.audit.Audit.auditCartridge(Audit.java:919) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.audit.Audit.auditCartridge(Audit.java:760) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.audit.Audit.auditNotLocked(Audit.java:487) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.audit.Audit.audit(Audit.java:397) ~[networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.CommitQueueAuditItem.runAudit(CommitQueueAuditItem.java:89) [networkprocessor.jar:?]
  at com.metasolv.serviceactivator.networkprocessor.CommitQueueAuditItem.run(CommitQueueAuditItem.java:80) [networkprocessor.jar:?]
  at com.metasolv.serviceactivator.util.ThreadPool$PoolThread.run(ThreadPool.java:162) [networkprocessor.jar:?]
20201215-122111|692|INFO|Thread-51||||proxy_np|<hostname>|Raised fault against c

This condition will also cause provisioning of the devices to fail.
Note this response in the login exception. 'Read error attempting to log in.'  Other IPSA router access style changes could cause the same failure condition.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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