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Not Able To Save The Deal If Account Is Searched Using External Account Identifier (Doc ID 2737899.1)

Last updated on DECEMBER 21, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.9.0.0.0 version

ACTUAL BEHAVIOR
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When search the account using the external account identifier then system is not fetching the Division attribute under deal details. Due to this, an error is thrown to the user while saving the deal after entering the relevant details on deal creation screen.


STEPS
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The issue can be reproduced at will with the following steps:
1. Search the existing account using account identifier (received from external core banking system) and create a deal.

Cause

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In this Document
Symptoms
Cause
Solution
References


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