Unable To Update Business Status Code Of A Client Relationship (Doc ID 2738510.1)

Last updated on MARCH 19, 2021

Applies to:

Symptoms

On : 11.2.0.27 version, Activity

ACTUAL BEHAVIOR
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In v11, there is no method to update the Business Status Code of an existing Client Relationship record through the UI.
In v10, when updating a relationship, a combo box named Status was presented automatically, presenting the supported options for Business Status Codes, which could be updated and saved to change the business status of a relationship record.
In v11, this field does not appear, and cannot be made to appear through additional configuration.
If a relationship needs to change to a different business status code, there is no way to do so via the UI.


EXPECTED BEHAVIOR
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The Client Relationship Screen should maintain the same access to fields which were offered in v10.
Specifically, the Business Status Code should be accessible for update through the UI. It can be initially set through the UI, but can no longer be updated subsequently.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Client Relationship record in v11.
2. Set the Business Status Code to Pending.
3. Save the record, process to Active status.
4. Edit the relationship record.

Cause

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