Real time screening is not working even security mapping is configured in CS (Doc ID 2738743.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.7 and later
Information in this document applies to any platform.

CS real time screening is not working even after security mapping is configured for the user.

Steps to reproduce :

Step 1 : Login as CSRT user

Step 2 : Go to real time screening

Step 3 : Give the mandatory values and check for results.

Expected result :

Cases must be created and results must be displayed if matches are present in EDQ

Actual result :

User encountered below error while scanning

Issue screenshot :

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.