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Issue on Searching Price Item (Doc ID 2740827.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 to 2.9.0.0.0 [Release 2]
Information in this document applies to any platform.

Symptoms

On : 2.9.0.0.0 version,

When user try to open the Price Item from Price Item UI, user getting below error multiple times and page is kept on loop.
After log analysis was found some warnings on the Price Item characteristics.
After removing the characteristics from the backend, user is able to see the Price Item details.
User observed same issue while adding a new Price Item in the application. On clicking the characteristics type drop-down, user getting the same error.

ERROR
-----------------------
Web Server did not respond correctly
Internal Server Error Status Code 500

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to ORMB 2.9 environment;
2. Navigate to Main Menu > Pricing management > Price Item;
3. Search a Price Item;
4. Click on Price item hyperlink;
5. User getting the above mentioned error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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