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Performance Issue in Customer 360 Degree View (Doc ID 2741390.1)

Last updated on JANUARY 07, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 to 2.9.0.0.0 [Release 2]
Information in this document applies to any platform.

Symptoms

On : 2.9.0.0.0 version,

ACTUAL BEHAVIOR
---------------
Customer 360 Degree View hangs when searching by Account and Person Name.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer 360 Degree View -> Select Drop down as Account -> Search for any Account;
2. Using Same Screen Go to Adjustment UI;
3. Click on History and come again on Customer 360 Degree page;
4. Search new Account and click on search button -> Notice that UI get Hang and not proceed further.

Cause

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In this Document
Symptoms
Cause
Solution
References


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