My Oracle Support Banner

Application performance issue in real time CS and EDQ (Doc ID 2741392.1)

Last updated on JANUARY 09, 2021

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.6 and later
Information in this document applies to any platform.

Symptoms

User encountered the performance issue for the below scenarios in CS real time screening.

Real Time screening time is taking too much time, below cases took 10 min 19 seconds

Screening the name “ABCEFGH IJKLM”
Screening: 10min19s
Opening case PEP (235 items): 7s
Event selection: 9s
Relationship: 9s
Unselecting the event & selecting another event: 36s

Steps to reproduce :

Step 1 : Open EDQ web tester

Step 2 : Check for below value on time test option.

Expected result :

Cases must be created within seconds.

Actual result :

Cases are created after 10 minutes of time.

Changes

Sanctions clusters options are applied to PEP And EDD

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.