Person Contact Details At Start/stop>address/phone Tab Not In Sync With Person Contact Details
(Doc ID 2742295.1)
Last updated on JUNE 03, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.7.0.3.0 [Release 2.5 to 2.7] Information in this document applies to any platform.
Symptoms
On : 2.7.0.3.0 version, ENV - Environment
ACTUAL BEHAVIOR --------------- Person contact details at start/stop>address/phone tab not in sync with Person Contact Details The person contact details at start/stop>address/phone tab ( SS contact override table C1_SS_CONT_OVRD) is not in sync with contact details of main person on account. The base code is trying to delete them from person’s record. But as they are linked to active/inactive preferences, system doesn’t allow to delete them which in turn is creating a To Do.
Changes
Cause
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