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Person Contact Details At Start/stop>address/phone Tab Not In Sync With Person Contact Details (Doc ID 2742295.1)

Last updated on JANUARY 07, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.7.0.3.0 version, ENV - Environment

ACTUAL BEHAVIOR
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Person contact details at start/stop>address/phone tab not in sync with Person Contact Details
The person contact details at start/stop>address/phone tab ( SS contact override table C1_SS_CONT_OVRD) is not in sync with contact details of main person on account.
The base code is trying to delete them from person’s record. But as they are linked to active/inactive preferences, system doesn’t allow to delete them which in turn is creating a To Do.

Cause

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In this Document
Symptoms
Cause
Solution
References


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