ECM 808: Customer First Middle Last Name ,organization Name Are Greyed Out In Edit Mode (Doc ID 2742313.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

On navigating to Customer tab for a case with Customer Type as Individual and upon selecting "Edit" the following fields are greyed out

First Name
Middle Name
Last Name

Similarly for a case with customer type CORP, navigate to Customer tab and then choose "Edit" the following field are greyed out

Customer

Organization Name

User expects all above fields must be enabled for Edit.

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In this Document

Symptoms

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