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Visualizer Freezes and Cannot Be Closed (Doc ID 2742779.1)

Last updated on JANUARY 27, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 19.12.7.0 to 19.12.8.0 [Release 19.12]
Primavera P6 Professional Project Management - Version 19.12.7.0 to 19.12.8.0 [Release 19.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

P6 Visualizer (connected to an SQL Server database) freezes/locks up after launching and can only be closed via the Windows Task Manager.

EXPECTED BEHAVIOR

Visualizer should run and remain responsive, and be able to be closed normally.

Cause

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