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Not Showing the Expected 'Actions' under resolution tab for KYC cases (Doc ID 2742908.1)

Last updated on JANUARY 14, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Needs to display 'Recommend Closure - Accept System risk Score' and 'Close – Accept System Risk Score'  in 'Take Action'.

For this, we have mapped 'Case Analyst 2' and 'Case Supervisor' user groups, but the only actions belonging to 'Case Supervisor' are displayed in this case.


 

Solution

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In this Document
Goal
Solution


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