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File Manager Initialization Failed With Error " Reason :Error downloading information from Agile" (Doc ID 2743246.1)

Last updated on JANUARY 13, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When trying to start File Manager the File Manager fails to start with

ERROR

*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.

 The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
   -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.

 

FACT:
File Manager and application server are installed on the same server
New installation


STEPS

  1. Go to the [Agile home]\FileManager\bin folder
  2. Run startup.sh/startup.cmd

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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