File Manager Initialization Failed with " Reason :Error downloading information from Agile" in File Manager Server Log
(Doc ID 2743246.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
When trying to start File Manager the File Manager fails to start with
Error
*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
-> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.
Facts
New installation
Steps
- Go to the [Agile home]\FileManager\bin folder
- Run startup.sh/startup.cmd
- Check File Manager log (agilefm-stdout.YYYY-MM-DD.log for Windows/catalina.out for Linux) generated under %Agile_Home%\FileManager\logs. See the error.
Changes
Installed File Manager server
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |