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File Manager Initialization Failed with " Reason :Error downloading information from Agile" in File Manager Server Log (Doc ID 2743246.1)

Last updated on DECEMBER 10, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When trying to start File Manager the File Manager fails to start with

Error

*** File Manager Initialization failed ***
Reason :Error downloading information from Agile.

 The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
   -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.

 

Facts

New installation


Steps

  1. Go to the [Agile home]\FileManager\bin folder
  2. Run startup.sh/startup.cmd
  3. Check File Manager log (agilefm-stdout.YYYY-MM-DD.log for Windows/catalina.out for Linux) generated under %Agile_Home%\FileManager\logs. See the error.

Changes

Installed File Manager server

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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