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Selecting the Outages Summary Button in Web Call Entry Throws an Exception (Doc ID 2744596.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Network Management for Utilities - DMS - Version 2.5.0.0.0 to 2.5.0.0.0 [Release 2.5]
Oracle Utilities Network Management System - Version 2.5.0.0.0 to 2.5.0.0.0 [Release 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.5.0.0.0 version, Web Workspace

Selecting the Outages Summary button in Web CallEntry (WCE) throws an exception


Bring up WCE,  select the Outages Summary option from the toolbar. An exception is thrown and error dialog appears.


ERROR
-----------------------

021-01-15 14:45:01,123 [pool-2-thread-13] ERROR com.splwg.oms.jbot.JBotCommand: java.lang.NullPointerException
java.lang.NullPointerException: null
at com.splwg.oms.client.workagenda.AlarmsDataStore.populate(AlarmsDataStore.java:255) ~[nms_client.jar:?]
at com.splwg.oms.client.workagenda.AlarmsDataStore.populate(AlarmsDataStore.java:239) ~[nms_client.jar:?]
at com.splwg.oms.client.callentry.PopulateOutagesSummaryCommand.setupOutagesSummary(PopulateOutagesSummaryCommand.java:94) ~[nms_client.jar:?]
at com.splwg.oms.client.callentry.PopulateOutagesSummaryCommand.execute(PopulateOutagesSummaryCommand.java:53) [nms_client.jar:?]
at com.splwg.oms.jbot.JBotCommand.executeCommand(JBotCommand.java:554) [nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processCommand(CommandProcessor.java:163) [nms_client.jar:?]
at com.splwg.oms.jbot.CommandProcessor.processPackage(CommandProcessor.java:297) [nms_client.jar:?]
at com.splwg.oms.jbot.adapter.JBotAdapter$1.run(JBotAdapter.java:1168) [nms_client.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [?:1.8.0_271]
at java.util.concurrent.FutureTask.run(Unknown Source) [?:1.8.0_271]
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:1.8.0_271]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:1.8.0_271]
at java.lang.Thread.run(Unknown Source) [?:1.8.0_271]
2021-01-15 14:47:47,667 [AWT-EventQueue-0] ERROR com.splwg.oms.jbot.JBotCommand: execute command ShowUncompletedCommand
java.lang.NullPointerException: null
at com.splwg.oms.jbot.filter.FilterInDataStoreDecorator.filter(FilterInDataStoreDecorator.java:87) ~[nms_client.jar:?]
at com.splwg.oms.jbot.filter.FilterDataStoreDecorator.computeMapping(FilterDataStoreDecorator.java:63) ~[nms_client.jar:?]
at com.splwg.oms.jbot.AbstractDataStoreDecorator.validateMapping(AbstractDataStoreDecorator.java:804) ~[nms_client.jar:?]
at com.splwg.oms.jbot.AbstractDataStoreDecorator.getNext(AbstractDataStoreDecorator.java:231) ~[nms_client.jar:?]
at com.splwg.oms.jbot.JBotTableModel.checkForRelativeDateTimeDecorators(JBotTableModel.java:367) ~[nms_client.jar:?]
at com.splwg.oms.jbot.JBotTableModel.addDecorator(JBotTableModel.java:410) ~[nms_client.jar:?]
at com.splwg.oms.jbot.AbstractDataStore.setNewDecorator(AbstractDataStore.java:1125) ~[nms_client.jar:?]
at com.splwg.oms.client.workagenda.AlarmsDataStore.setNewDecorator(AlarmsDataStore.java:840) ~[nms_client.jar:?]
at com.splwg.oms.jbot.AbstractDataStore.setNewDecorator(AbstractDataStore.java:1093) ~[nms_client.jar:?]
at com.splwg.oms.client.workagenda.ShowUncompletedCommand.execute(ShowUncompletedCommand.java:62) [nm

Cause

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In this Document
Symptoms
Cause
Solution
 Fix Description
 Migration
References


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