Multiple Refund Adjustments For Single Bill Refund Request
(Doc ID 2744676.1)
Last updated on JANUARY 20, 2021
Applies to:Oracle Financial Services Revenue Management and Billing - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
When a credit bill with multiple credit bill segments is added to a refund request, the system creates one refund adjustment per bill segment.
The expectation is that only one refund adjustment will be created per request so that this translates to one refund check for the customer.
This article confirms what is the correct behavior.
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