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Cycle Charges Being Applied by Canceled Discounts (Doc ID 2745272.1)

Last updated on JANUARY 20, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Billing and Revenue Management (BRM), an account with 2 cycle products and 2 discounts, despite canceling one set mid-month, when billing is run, both charges are still being applied.

The issue can be reproduced at will with the following steps:

1. Set up 2 cycle products and 2 discounts
2. Create an account and purchase both cycle products and both discounts
3. Set the end date of one of the products/discounts to mid-cycle
4. At the end of the month, run pin_cycle_fees and pin_discount_cleanup
5. Observe the outcome

The discounts are configured to apply the cycle charges/balance impacts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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