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Events are only seen in real time customer screening page not inside case in CS (Doc ID 2745645.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.6 and later
Information in this document applies to any platform.

Symptoms

Events are only seen in Real Time Customer Screening Page. No events are seen inside any case.

Steps to reproduce :

Step 1 : Login as CSRT user

Step 2 : Go to real time screening

Step 3 : Give the mandatory values and check for cases and events

Step 4 : Open the cases and check for the events displayed inside the case.

Expected result :

Cases must be created with events and events must be displayed inside the cases as well.

Actual result :

Unable to see the events when the cases are open

Changes

NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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