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Issue While Approving Case Closure Recommendation (Doc ID 2746360.1)

Last updated on JANUARY 28, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Customer was facing a problem that when they are trying to recommend a KYC case(ECM KYC) to closure with analyst user it is working fine but once customer is trying to approve it with supervisor user, it is giving a following message.

"One or more of the selected cases have events which are not marked as productive or non-productive. To save this action(s) ensure that all the events linked to the selected cases are marked as productive or non-productive." .

Cause

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In this Document
Symptoms
Cause
Solution


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