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Approval Transaction Getting Auto Approved In RMB 2.9 (Doc ID 2746652.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.9.0.0.0 version


ACTUAL BEHAVIOR
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Approval Transaction getting auto approved in RMB 2.9

Some approval transactions are getting auto approved when user clicks on the to do message link.
Following are the steps followed:
1. Approval To Do is assigned to a user
2. From Dashboard Assigned To Do List user clicks on the approval to do.
3. User navigates to To Do Search page
4. User clicks on the to do message hyperlink to open the approval workflow before and after page. But instead of the before and after page user directly gets popup message of Approval Transaction is approved successfully.
This is a random behavior.
Another issue observed where approval request is transitioning into Cancel status when user clicks on the To Do message link.

Cause

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In this Document
Symptoms
Cause
Solution
References


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