Web Call Entry Not Writing Calls To Trouble_calls Table
(Doc ID 2746659.1)
Last updated on OCTOBER 15, 2021
Applies to:
Oracle Utilities Network Management System - Version 2.4.0.1.0 and laterOracle Network Management for Utilities - DMS - Version 2.4.0.1.0 to 2.4.0.1.0 [Release 2.4]
Information in this document applies to any platform.
Goal
Web Call Entry Not writing calls to trouble_calls table
Web Call Entry is not writing submitted calls to the trouble_calls table.
How to reproduce:
1. Fill out Customer information in the searchable information section of web call entry.
2. From Request section select "No Current" drop-down option from the Current drop-down menu list options.
3. From actions Menu select "Submit Call" button.
Expected result:
Call is submitted and trouble_calls table is updated with the call information.
Actual result:
Call is not saved in trouble_calls table
Solution
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In this Document
| Goal |
| Solution |
| References |