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Error When Viewing Customer Contact For Person With Only Account Override Address (Doc ID 2747110.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.8.0.0.0, Error when viewing customer contact for person with only account override address.

When viewing a Customer Contact with Postal as Preferred Contact Method, the following error pops up even though the Bill Address Source of Customer Contact’s Person is Account Override and Account Override Address is provided.

ERROR
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“Bill Address of Person (%1) is missing. Account’s bill address source is person, but Person does not have an address"

We expect that Customer Contact page should display without error.
In our setup, the account bill address source is Account Override and not Person, so address would be retrieved from Account Override address.

When we try a scenario with an Address ID with a blank address associated with the Person, the system is able to retrieve the Account Override address. Setup should not have to create a blank address record on the Person to be able to retrieve the Account Override address.

STEPS:
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1. Go to Main Menu > Person Information > Customer Contact > Search
2. In Customer Contact Search page, enter the Customer Contact ID. Click search.
3. Upon selecting Postal from drop down, error pops up

Note: The environment needs to have a person crated with no address information and add account to it with ACOV address type and address detail

Cause

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In this Document
Symptoms
Cause
Solution
References


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