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Real-time screening web service returning an empty response (Doc ID 2747205.1)

Last updated on JANUARY 31, 2021

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.1.0 and later
Information in this document applies to any platform.

Symptoms

Real-time screening web service returning an empty response.

Getting below error while accessing the CS Real time screening application.

Error in nohup.out

authHeader::::null
RTScreeningSaveMatches locale:::en_US
RTScreeningSaveMatches userID:::TESTUSER
RTScreeningSaveMatches infodom:::FCCMINFO
RTScreeningSaveMatches data:::{"MATCHES":}
org.json.JSONException: Missing value at 11 [character 12 line 1]
at org.json.JSONTokener.syntaxError(JSONTokener.java:432)
at org.json.JSONTokener.nextValue(JSONTokener.java:386)
at org.json.JSONObject.<init>(JSONObject.java:208)
at org.json.JSONObject.<init>(JSONObject.java:310)
at com.ofss.fccm.cs.service.RTNameScreeningBusinessService.createAlertsFromMatches(RTNameScreeningBusinessService.java:83)
at com.ofss.fccm.cs.restService.RTScreeningCreateAlertsFromMatchesRestService.getScreeningData(RTScreeningCreateAlertsFromMatchesRestService.java:101)

Cause

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In this Document
Symptoms
Cause
Solution


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