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MSS 6.3.0 | Misleading Message When Supplementing-Cancel Completed ASR Order with WebService (Doc ID 2747256.1)

Last updated on JANUARY 29, 2021

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

MSS 6.3.0 | ASR 59,60
===============

ACTUAL BEHAVIOR
*****************
When we try to Supplement -Cancel a Completed ASR order using Web Service we get below error :

PON: TESTPON | IC(CCNA): XXX |:: Matching order not found for PON and IC(CCNA).
 
This message is misleading as it says PON is not found for a completed Order.

EXPECTED BEHAVIOR
********************
When we try the same activity in GUI for the same order we get the below message.

---------------------------
Oracle Communications MetaSolv Solution
---------------------------
This Service Request has a completed Due Date Task or has been Cancelled and will not accept a Supplement Order.
-------------------------------------


Expectation: is that in Web Service also user should get the same message.
 


STEPS
******

1-Make an ASR Order(say PON=TESTWM2)
2-Assign Tasks
3-Complete all Tasks including the DD task.
4-In the SOAP UI , open the order XML bump up the ASR version no and supply value 1 in SUP tag .
I get the below message :

PON: TESTWM2 | IC(CCNA): XXX |:: Matching order not found for PON and IC(CCNA).

Changes

 NOne

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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