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MaintainSuspense BR Does Not Update FieldName = 'PolicyNumber' TYPE="TEXT" (Doc ID 2747800.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.0.25 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.25 version, General


ACTUAL BEHAVIOR
---------------
When a transaction that uses the MaintainSuspense BR and the policy number needs to be updated.
It is not updating even though other fields in the rule are being correctly updated.

Using Payment Exception Initiate pay a premium on the policy using suspense from a different policy.
The rule will correctly update the Attached Amount, Status Code and ‘Transferred From Policy number’ (Dynamic Field) but not the Policy Number.



EXPECTED BEHAVIOR
-----------------------
It should update Suspense BR with Policy Number.
When a transaction that uses the Maintain Suspense BR and the policy number needs to be updated, it should update policy numbers along with other fields in the rule.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. It is treating it as a configured field rather than the column when it generates the updates:

<AsSuspense FIELD="AttachedAmount" KEY="2162AACB-58C5-4F84-A3BD-3ED8046C10FB" WHERE="SuspenseGUID = '2162AACB-58C5-4F84-A3BD-3ED8046C10FB'" TYPE="DECIMAL">
<Old>0.0</Old>
<New>10.0</New>
</AsSuspense>
<AsSuspense FIELD="StatusCode" KEY="2162AACB-58C5-4F84-A3BD-3ED8046C10FB" WHERE="SuspenseGUID = '2162AACB-58C5-4F84-A3BD-3ED8046C10FB'" TYPE="TEXT">
<Old>15</Old>
<New>16</New>
</AsSuspense>
<AsSuspenseField FIELD="TextValue" KEY="2162AACB-58C5-4F84-A3BD-3ED8046C10FB" WHERE="SuspenseGUID = '2162AACB-58C5-4F84-A3BD-3ED8046C10FB' AND FieldName = 'PolicyNumber'" TYPE="TEXT">
<Old>L000199013</Old>
<New>L000199014</New>
</AsSuspenseField>
<AsSuspenseField FIELD="TextValue" KEY="2162AACB-58C5-4F84-A3BD-3ED8046C10FB" WHERE="SuspenseGUID = '2162AACB-58C5-4F84-A3BD-3ED8046C10FB' AND FieldName = 'TransferredFromPolicy'" TYPE="TEXT">
<Old/>
<New>L000199013</New>
</AsSuspenseField>

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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