Error in Executing PCM_OP_BILL_ITEM_REFUND
(Doc ID 2747964.1)
Last updated on OCTOBER 09, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and laterInformation in this document applies to any platform.
Symptoms
On : 12.0.0.3.0 version, Core Billing
There is an op_bill_item_refund error in refunds in production (post upgrade) due to which the refund processes are getting stuck and end up killing the process.
STEPS
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Details of the scenario, and logs of the issue after replicating in dev:
1. Account created on 15-March
2. Cancellation happens on 5th-Apr and credit amount is generated
3. Account resubscribes on 5-Apr
3.1 During resubscribe, a new billinfo gets created(using cust_set_billinfo) and the existing services/bal_grp etc points to the new billinfo
3.2 The new products are activated and charges are applied under new billinfo
4. On 6th-Apr the refund job picks the credit amount on billinfo B1, and tries to issue refund and fails with below error:
5. The process hangs in production and needs to be manually terminated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |