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Bill Search Not Working As Expected (Doc ID 2748102.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

When we search for bills on CCB using Bill Characteristics the bill amount is seen as 0 for all bills. We tried several browsers with different bill characteristics, but the issue remains.

EXPECTED BEHAVIOR
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When we search for the bills using Bill Characteristics we should be able to see the current amount for the bill search.

STEPS
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The issue can be reproduced with the following steps:
1. Perform a Bill Search
2. On the "Bill Search" page, select Characteristic type and value.
3. Click Search.
4. The bill amount is seen as 0 for all bills.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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