Bill Search Not Working As Expected
(Doc ID 2748102.1)
Last updated on SEPTEMBER 28, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7]Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 to 2.7.0.3.0 [Release 2.6 to 2.7]
Information in this document applies to any platform.
Symptoms
When we search for bills on CCB using Bill Characteristics the bill amount is seen as 0 for all bills. We tried several browsers with different bill characteristics, but the issue remains.
EXPECTED BEHAVIOR
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When we search for the bills using Bill Characteristics we should be able to see the current amount for the bill search.
STEPS
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The issue can be reproduced with the following steps:
1. Perform a Bill Search
2. On the "Bill Search" page, select Characteristic type and value.
3. Click Search.
4. The bill amount is seen as 0 for all bills.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |