Shell Mailbox Does Not Receive Emails
(Doc ID 2748474.1)
Last updated on JULY 07, 2021
Applies to:
Primavera Unifier - Version 18.8 and laterPrimavera Unifier Cloud Service - Version 18.8 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Shell Mailbox does not receive emails
EXPECTED BEHAVIOR
-----------------------
Shell Mailbox receives mails.
STEPS
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The issue can be reproduced at will with the following steps:
1. Send email to Unifier shell mailbox
2. Not able to receive mail.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive mail in shell mailbox.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |