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Shell Mailbox Does Not Receive Emails (Doc ID 2748474.1)

Last updated on JULY 07, 2021

Applies to:

Primavera Unifier - Version 18.8 and later
Primavera Unifier Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Shell Mailbox does not receive emails

EXPECTED BEHAVIOR
-----------------------
Shell Mailbox receives mails.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send email to Unifier shell mailbox
2. Not able to receive mail.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive mail in shell mailbox.

Cause

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In this Document
Symptoms
Cause
Solution
References


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