My Oracle Support Banner

Issue while accessing DEFI screens post applying Patch 32245638 (Doc ID 2750002.1)

Last updated on FEBRUARY 09, 2021

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.6 version, Date entry and Forms_OFSS

When attempting to access DEFI screens,
the following error occurs and DEFI screen freezes on UI

ERROR
-----------------------
####
<[ACTIVE] ExecuteThread: '14' for queue:
'weblogic.kernel.Default (self-tuning)'> <> <>

<[severity-value: 8] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] >
<[STUCK] ExecuteThread: '26' for queue: 'weblogic.kernel.Default
(self-tuning)' has been busy for "719" seconds working on the request "Http
Request Information:
weblogic.servlet.internal.ServletRequestImpl@6d4aef36[GET
/OFSAAI/DeFi/DataEntry/DisplayPage.jsp]
", which is more than the configured time (StuckThreadMaxTime) of "600"
seconds in "server-failure-trigger". Stack trace:

com.iflex.fic.ficml.comm.SocketWrapper.read(SocketWrapper.java:152)
com.iflex.fic.ficml.comm.DirectCommImpl.getResponseFromFICServer(DirectCommImpl.java:160)
com.iflex.fic.ficml.comm.DirectCommImpl.processRequest(DirectCommImpl.java:91)
com.iflex.fic.client.comm.ClientCommunication.requestService(ClientCommunication.java:348)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Try to access DEFI screens after applying Patch 32245638

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access DEFI page.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.