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Web Client Login Fails with "The account is not a valid user in Agile Product Lifecycle Management" After Configuring SSO with a SAML 2.0 Identity Provider (Doc ID 2750073.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

After configuring and deploying SSO with a SAML 2.0 Identity Provider with Agile, getting below error when logging into Web Client:

Error

The account is not a valid user in Agile Product Lifecycle Management. Please contact the Administrator.

Steps

The issue can be reproduced at will with the following steps:

  1. Configure and deploy SSO with a SAML 2.0 Identity Provider with Agile
  2. Access to Web Client URL (http://server_name.domain_name:{port}/Agile/PLMServlet), and see it redirects to the login page of SAML 2.0 Identity Provider
  3. Give username and password
  4. Now the browser URL is redirected to http://server_name.domain_name:{port}/Agile/PLMServlet, but see the error message

Cause

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In this Document
Symptoms
Cause
Solution


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