My Oracle Support Banner

Unable To Create Proxy Account In Student Portal (Doc ID 2750200.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Oracle Student Financial Planning Cloud Service - Version 20.11.0.0 and later
Information in this document applies to any platform.

Goal

When logging in as a student, I should be able to view profile and click on a "+" button next to "2 ADD/EDIT PROXY PORTAL ACCESS". However, the + button is not displaying, which is not allowing me to create a PROXY account.

- Release Directory Info set to NO
- Logged in as an ADMIN and verified the Enable Delegated Access is selected in the Portal settings.
- I have attempted to create a new PROXY Role with identical access as the Default Proxy account, and still no "+" option appears.
- The student account is active and has the "Manage Proxy Access" button selected.


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.