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Document Conversion Process Fails With Process Error 1073741819 (Doc ID 2750285.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream DM Server

When attempting to search on documents within the IStream DM Server,
the Default Admin Server reports the following DCS Errors:


ERROR
-----------------------
 - Admin Help Document Conversion - 'Process Error - 1073741819'
 - Enterprise Document Conversion - 'Process Error - 1073741819'
 - Help Document Conversion - 'Process Error - 1073741819'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Confirm that both IStream Content Server + IStream Admin Server Window services are running.
2. Login to the IStream DM Administration Pages.
3. Navigate to the Search Administration Section.
4. Click on the 'Open the System Object Volume' link.


Cause

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In this Document
Symptoms
Cause
Solution


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