My Oracle Support Banner

Groupable Non Outage Calls are not Grouping to Outage Call from the Same Customer (Doc ID 2750616.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Utilities Network Management System - Version to [Release 2.3 to 2.5]
Oracle Network Management for Utilities - DMS - Version to [Release 2.3 to 2.5]
Information in this document applies to any platform.


On : version, NMS Infrastructure

Non outage calls not grouping to outage calls from same customer on same device

Prior to the NMS 2.3 release, when an outage call is placed from a customer followed by a groupable  non-outage call from the same customer, both calls group together.

In the 2.4 upgrade environment, even though we are using the same configuration for srs_trouble_codes and call_quality tables as they have in 1.11 production, the non_outage calls are not grouping to the outage calls even though it is from the same customer and device.

The outage and non_outage events are being logged as groupable in (SRS_TROUBLE_CODES.groupable = 1) table yet they are not grouping.

All groupable calls from same customer should group in workagenda and "clues" column in the workagenda should update as expected.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Fix Description

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.