Groupable Non Outage Calls are not Grouping to Outage Call from the Same Customer
(Doc ID 2750616.1)
Last updated on MARCH 12, 2021
Oracle Utilities Network Management System - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 2.3 to 2.5] Oracle Network Management for Utilities - DMS - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.3 to 2.5] Information in this document applies to any platform.
On : 220.127.116.11.0 version, NMS Infrastructure
Non outage calls not grouping to outage calls from same customer on same device
Prior to the NMS 2.3 release, when an outage call is placed from a customer followed by a groupable non-outage call from the same customer, both calls group together.
In the 2.4 upgrade environment, even though we are using the same configuration for srs_trouble_codes and call_quality tables as they have in 1.11 production, the non_outage calls are not grouping to the outage calls even though it is from the same customer and device.
The outage and non_outage events are being logged as groupable in (SRS_TROUBLE_CODES.groupable = 1) table yet they are not grouping.
EXPECTED All groupable calls from same customer should group in workagenda and "clues" column in the workagenda should update as expected.
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