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File Attachment Does not Download but Open instead (Doc ID 2751454.1)

Last updated on FEBRUARY 16, 2021

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

On Click of Item attachment hyperlink, file is not immediately getting opened as a downloaded version. Instead it is trying to launch java/JNLP/Viewer application and then it is downloading the file and opens it.

Setting for these file formats in Java Client  is “Viewer & Files” UNCHECK, this means file should not be trying to open the viewer/java app for opening files. It should directly download the file on clicking on the file name.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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