Best Way To Nullify Usage Events (Doc ID 2751477.1)

Last updated on JANUARY 24, 2024

Applies to:

Goal

Had a requirement to reverse a potential content transaction. This means a content event was charged and a customer requests a reversal of the content transaction/charge.

So far identified solution is reversing a content charge would create shadow events, which would negate the original charge.
1. PCM_OP_AR_EVENT_ADJUSTMENT -> It seems only be working for cycle events. Usage events were not allowed to be impacted
2. PCM_OP_AR_EVENT_DISPUTE -> PCM_OP_AR_EVENT_SETTLEMENT. This option just creates a new dispute item, but it does not nullify events
3. PCM_OP_AR_ITEM_ADJUSTMENT. Same as previous option just a new item is created.

Query: Is there any another way to achive? Maybe with use of rerating or something else that need to be consider?
 

Solution

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