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Email Forwarding Issue From Thunderbird To Convergence (Doc ID 2753118.1)

Last updated on FEBRUARY 17, 2021

Applies to:

Oracle Communications Convergence - Version 3.0.2 and later
Information in this document applies to any platform.

Symptoms

When an email is forwarded as a part of message from Thunderbird to Convergence, the forwarded email part is missing/not visible when viewed in Convergence.

The issue can be reproduced at will with the following steps:
1. Log into Thunderbird client and go to the Inbox
2. Select an email that needs to be forwarded
3. Click on the Forward icon and enter the valid recipient address and click send
4. Verify the issue by logging into the Convergence client and viewing the message

Changes

 

Cause

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