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Business User Is Unable To Identify Request From To DO List (Doc ID 2753229.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.9.0.0.0 version

ACTUAL BEHAVIOR
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Business User is unable to identify request from To DO List

Flow: Approval workflow triggered when user adds Price Item in Price List
Issue- Business User is unable to identify which request if for which Customer/Account/Price List and they have to view details of all request.And, this information is not present in Approver window as well. Also, there is no option to input comments as a submitter while submitting any request for approval in ORMB:

STEPS
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The issue can be reproduced at will with the following steps:
1. Add Price Item for Approval
2. Add Pricing assignment within a price list for approval
3. Add Price assignment in customer agreed pricing.
 

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are taking more time to check for what they approve

Cause

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In this Document
Symptoms
Cause
Solution
References


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