Enhancement Requests for Customer Setup Flow (Case Flow)
(Doc ID 2754197.1)
Last updated on MARCH 04, 2021
Applies to:Oracle Financial Services Revenue Management and Billing - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : 126.96.36.199.0 version, ENV - Environment
Customer Setup Flow (Case Flow)
Customer Setup Flow (Case Flow) – currently for customer setup in Oracle Revenue Management and Billing (ORMB), you only know a customer is set up when the approval workflow is complete. Clients need the ability to track the setup and understand what stage it is in along the way. Our recommendation is at the very least have:
1. Demographics set up
2. Sort IDs loaded
3. Bill levels loaded
4. Pricing rules loaded
5. Approval complete
Can an Enhancement Request (ER) be opened for this?
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