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Performing Start/stop Actions On Large Account Results In Transaction Time Out (Doc ID 2754366.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Oracle Utilities Customer to Meter Base - Version and later
Information in this document applies to any platform.


MO-Maintance Object
SA-Service Agreement


On : version,

Performing start/stop actions on Large Account results in transaction time out

This issue highlights an observation when performing a stop service of a Large Account which has 1,079 active SA's tied to the Account ID.
The action taken from the Start/Stop page seems to have to perform a large amount of work to stop the SA and then sync over the stop to the Usage Subscription.

- After the application works for several minutes, a transaction timeout is encountered


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