Performing Start/stop Actions On Large Account Results In Transaction Time Out
(Doc ID 2754366.1)
Last updated on FEBRUARY 22, 2021
Applies to:Oracle Utilities Customer to Meter Base - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
On : 184.108.40.206.0 version,
Performing start/stop actions on Large Account results in transaction time out
This issue highlights an observation when performing a stop service of a Large Account which has 1,079 active SA's tied to the Account ID.
The action taken from the Start/Stop page seems to have to perform a large amount of work to stop the SA and then sync over the stop to the Usage Subscription.
- After the application works for several minutes, a transaction timeout is encountered
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