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Performing Start/stop Actions On Large Account Results In Transaction Time Out (Doc ID 2754366.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Goal

MO-Maintance Object
SA-Service Agreement

 

On : 2.7.0.3.0 version,

Performing start/stop actions on Large Account results in transaction time out

This issue highlights an observation when performing a stop service of a Large Account which has 1,079 active SA's tied to the Account ID.
The action taken from the Start/Stop page seems to have to perform a large amount of work to stop the SA and then sync over the stop to the Usage Subscription.

Notes:
- After the application works for several minutes, a transaction timeout is encountered

Solution

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In this Document
Goal
Solution
References


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