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OHI Claims - Slowness In /api/generic/eligibilitychecks (Doc ID 2754367.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.19.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.19.3.0.0 version, MICC Transfer to TSC

ACTUAL BEHAVIOR
---------------
We are observing slowness for the service /api/generic/eligibilitychecks

But we are not sure what is the reason behind as Server statistics(CPU/memory/heap etc) looks fine.

Our monitoring application(AppDynamics) is showing below specific method is slow.

org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher

Refer attachment for more details.

Kindly let us know what is the above method in order to investigate further.

Cause

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In this Document
Symptoms
Cause
Solution
References


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