My Oracle Support Banner

The Client Disappears/Is NOT Displayed After Logon When Immediately Switched to Other Application Using ALT+TAB Keys or Windows Taskbar (Doc ID 2754591.1)

Last updated on FEBRUARY 23, 2021

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.


The tbs.exe client GUI disappears/is not displayed when immediately switched to another active application using the ALT+TAB keys or selecting another application on the Windows Taskbar after pressing the ENTER key to logon. This behavior also occurs for the other MetaSolv Solution application clients (tbs_util.exe, jmanager.exe, npasplit.exe, etc).


Recreation Steps

1. Double-click the tbs.exe.

2. Enter the User ID, Password and select an environment from the Application server drop-down menu.

3. Press the ENTER key or click OK to logon.

4. Immediately switch to another application using the ALT+TAB keys or clicking another active application on the Windows Taskbar.

NOTE: Oftentimes the application will no longer display. Sometimes, it can be found and selected using the ALT+TAB keys to toggle between other applications.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.