My Oracle Support Banner

Unable To Delete Invoices After TAX Discrepancy Resolution (Doc ID 2755685.1)

Last updated on FEBRUARY 25, 2021

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 16.0.1 version, Document Maintenance

When attempting to delete an invoice after resolving a tax discrepancy, the following error occurs:

  Merchandise Invoice(s) cannot be deleted because they have resolution action pending


The issue can be reproduced at will with the following steps:
  1. Create an invoice with tax and cost discrepancy
  2. Resolve TAX discrepancy with UIT action
  3. Resolve cost discrepancy
  4. Invoice in Matched status
  5. Go to unmatch screen and unmatch the invoice
  6. Invoice in URMTCH status
  7. Try to delete invoice via screen -> the error message appears on screen.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.