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Error While Calling The Suspension/termination Actions From Pin_collections_process (Doc ID 2756016.1)

Last updated on FEBRUARY 26, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


Issue: Error while calling the suspension/termination actions from pin_collections_process for PCM_OP_CUST_SET_STATUS - PIN_FLD_SERVICE_OBJ not found

Configure a collection scenario

1. Create an account on Dec 1 with bill date as 1.
2. Bill run on 1st Jan, the amount is 10 USD.
3. The due date is set as 28 Feb 00:00.
4. first collection action is defined as 1 day after due date.
5. Run the pin_collection_process


Opcode PCM_OP_CUST_SET_STATUS failed with the below error when called from pin_collections_process process to execute the scheduled actions "Close Services of Billinfo" and
"Inactivate Services of Billinfo" to suspend and terminate the account.



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