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We Have A Claim In Production That Is Having Inconsistent Data (Doc ID 2756255.1)

Last updated on MARCH 02, 2021

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.19.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.19.2.0.0 version, Processing

ACTUAL BEHAVIOR
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There is a claim that is showing as finalized in the claim screen having one version.
In the claim status history the last status showing is change page, but the header is showing the claim is finalized.
Also an unfinalized reason code is showing even though there appears to be only a version 1.


Cause

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In this Document
Symptoms
Cause
Solution
References


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