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Alert Message "Data element data cannot be more than 500 characters." When Attempting To Save Or Send BP Record (Doc ID 2756264.1)

Last updated on APRIL 02, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.11 and later
Primavera Unifier - Version 20.12.1.0 and later
Information in this document applies to any platform.

Symptoms

When users are processing a Business Process (BP) record, the error message below is being displayed. The Data Element is a Data Definition "SYS Description Text 500". In some of the records where this message is being displayed, there are fewer characters entered than the supposed limit. This problem began to occur after a 20.x upgrade and when editing older records that had been created prior to the upgrade.


ERROR
-----------------------
"Alert <dataelementname> : <dataelementname> Data cannot be more than 500 characters.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the Unifier Environment.
  2. Navigate to the Project/Shell where the issue has been observed > User Mode > BP Upper Node > Specific BP Node > Open a BP record > Edit record > Click Save
  3. The Error above is displayed
  4. Review the <dataelementname> field for which the error occurred and it has a text entry with approximately 496 characters.  You can use any online character count utility to confirm the number of characters.

Cause

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In this Document
Symptoms
Cause
Solution
References


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