100% Adjustment Is Not Getting Applied On Tier Pricing Charge Event (Doc ID 2756838.1)

Last updated on AUGUST 23, 2024

Applies to:

Symptoms

On : 12.0.0.3.0 version,


Scenario :

1. 1st Dec -> Purchase a service /service/category/qbo with a first base subscription with plan which has a monthly cycle forward recurring product and 3 months of discount -> discount end date 1st March
Account's BDOM is 1.

2. 12th Dec -> Purchase a service /service/category/qb/qbop with second base with a plan which has below product configuration
   a) Product 1 -> monthly cycle forward recurring product with a 6 months of discount -> discount end date on 12th June
   b) Product 2 -> resource1 based tier pricing (charge will be applied depending of resource1 quantity) cycle forward product with a 3 month of discount -> discount end date on 12 th March
   c) Product 3 -> resource2 based tier pricing (charge will be applied depending of resource2 quantity) cycle forward product with a 3 month of discount -> discount end date on 12 th March

3. Added resource1 -> quantity 20 (the balance impact will fall on two tiers).

4. 1st Jan - BDOM billing
5. 1st Feb - BDOM billing
6. 1st March - BDOM billing
On this BDOM billing the charges for the /service/category/qb/qbop is as below.
Product 1 -> Event 1 -> Full charge from 1st March to 1st April + Full discount from 1st March to 1st April
Product 2 -> Event 2 -> Full charge from 1st March to 1st April (x) + Prorated discount from 1st March to 11th March (y) -> Hence total charge is z = x-y
Product 3 -> No charge as no quantity is added
7. 10th March - 100% adjustment on Event 2 from Customer center
This should apply the adjustment of amount z(x-y) but could see the amount applied as adjustment is z-y (it is again deducting the discount from the charge which has already considered the discount amount).
Hence it is resulting in less adjustment amount.

EXPECTED BEHAVIOR
-----------------------
Event -> Full charge from 1st March to 1st April (x) + Prorated discount from 1st March to 11th March (y) -> Total charge is z = x-y
100% adjustment on Event from Customer center.
This should apply the adjustment of amount z.

ACTUAL BEHAVIOR
---------------
Event -> Full charge from 1st March to 1st April (x) + Prorated discount from 1st March to 11th March (y) -> Total charge is z = x-y
100% adjustment on Event from Customer center.
This should apply the adjustment of amount z but could see the amount applied as adjustment is z-y (it is again deducting the discount from the charge which has already considered the discount amount).
Hence it is resulting in less adjustment amount.
100% adjustment is not getting applied on Tier pricing charge event



 

Changes

Cause

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