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When Using Chrome, Unable to Download PDF Files From the Supporting Document Section As ".pdf" Instead the File is Saved As ".ashx" File Format (Doc ID 2757556.1)

Last updated on MARCH 03, 2021

Applies to:

Oracle Agile Product Lifecycle Management for Process - Version and later
Information in this document applies to any platform.


When using Chrome and trying to download a PDF file from the Supporting Document section, the browser properly open the PDF file with the integrated PDF viewer, but when trying to download it (right click and "Save As"), the suggested file format is not ".pdf" but instead the file format displayed is ".ashx". This problem is not reproducible when using Internet Explorer or FireFox.

Expected Behavior:

All PDF files from the Supporting Document section should download as ".pdf".

Steps to reproduce:

  1. From Chrome, open a PDF file attachment from the Supporting Document section and try to download it.
  2. Notice that the download dialog only offers to download the file using the ".ashx" file format.


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