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Cannot Make Payment In Billing Care (Doc ID 2757708.1)

Last updated on MARCH 04, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.0.0 and later
Information in this document applies to any platform.

Goal

Customer is trying to make a payment with billing care and failed with the following error:

Error "The amount exceeds your authorized limit" is encountered in the User Interface(UI) screen when Cash payment is done in Billing Care. See attached screenshot for the error. The Billing Care user logged in via Single Sign On (SSO) and has Business Analyst role.

Steps to re-create:
1) Login to Billing Care via SSO
2) Open billing account
3) Make cash payment (error message encountered)
 



After the above steps, loaded  the new system-jazn-data.xml file with updated Max limit values based on doc but the restrictions are still not updated.
https://docs.oracle.com/en/industries/communications/billing-revenue/12.0/billing-care-install-guide/billing-care-installation-tasks3.html#GUID-AC5852B9-0DF9-42D3-ABC8-855367462089

Steps to re-create:
1. Update system-jazn-data.xml (see attached system-jazn-data.xml_updated)
2. cd ~/Middleware_12c/12.2.1.3/oracle_common/common/bin/
3. Run migrateSecurityStore to load system-jazn-data.xml

[bin]$ ./wlst.sh

Initializing WebLogic Scripting Tool (WLST) ...

Welcome to WebLogic Server Administration Scripting Shell

Type help() for help on available commands

wls:/offline> migrateSecurityStore(type="policyStore",src="sourceContext",dst="destinationContext",configFile="/opt/rmsuser/opt/bcboc/OracleCommunications/BillingCare_12_1/BillingCare_SDK/references/AuthorizationDataModel/jps-config.xml")
set common.components.home to ~/Middleware_12c/12.2.1.3/oracle_common

Data is migrated to the store. Check logs for any failures or warnings, if logging is enabled.
wls:/offline>

4. Restart oracle unified directory(OUD), Oracle Access Manager(OAM), and Billing Care
5. RESULT: Restrictions still not updated. (i.e. 'Maximum Payment Amount" is updated to 9999999 in system-jazn-data.xml but observed that max payment is still at $50.)
 
How to resolve this issue?

Solution

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In this Document
Goal
Solution
References


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