Due Date Change Override is not working for accounts that have previously billed. Cannot process backdated due date change transaction (Doc ID 2758967.1)

Last updated on APRIL 17, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Due Date Change Override is not working as expected. Some account that have previously billed, cannot process backdated due date change transaction.

EXPECTED BEHAVIOR
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Due Date change override should work as expected normal behavior for the accounts which was billed already, even if the DDC override is backdated

STEPS
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The issue can be reproduced at will with the following steps:
1. Select an active account
2. Due Date Change Override transaction. use a backdated transaction date, one day prior to original billed date of 11/23/20
3. check the new due date .
4. Check the balance in Pay off amount

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot process due date change request for the account and impact on outstanding balance.

Changes

Cause

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