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Receiving 'Windows Could Not Start The IStream Publisher [xxxxxxx] Web Server On Local Computer' (Doc ID 2759102.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.


On : 6.3.0 version, IStream Publisher

When attempting to start the IStream Publisher Web Server service,
the following error occurs:

Windows Event Viewer Reports 'Windows Could Not Start the IStream Publisher [xxxxxxx] Web Server' on Local Computer.

Tomcat Jakarta_Service...log Showed:

[2021-03-04 23:13:52] [info] Starting service...
[2021-03-04 23:13:52] [174 javajni.c] [error] The specified module could not be found.
[2021-03-04 23:13:52] [994 prunsrv.c] [error] Failed creating java E:\Oracle\Publisher\java\bin\server\jvm.dll
[2021-03-04 23:13:52] [1269 prunsrv.c] [error] ServiceStart returned 1
[2021-03-04 23:14:07] [info] Run service finished.
[2021-03-04 23:14:07] [info] Procrun finished.

The issue can be reproduced at will with the following steps:
1. Open the Windows services.
2. Attempt to start the IStream Publisher Web Server service.


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