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Experience Manager Throwing an Error "Unable To Retrieve Record Information" for ResultsList Cartridges in Version 11.3.2 (Doc ID 2759522.1)

Last updated on MARCH 17, 2021

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.3.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT


ResultList cartridge is throwing an error  "Unable to retrieve record information" intermittently. 

STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:
1. Login to XM.
2. Navigate to any rule which has ResultListCartridge configured.
3. Edit the rule and observed the error message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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