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Refund Request EDIT Times Out when High Number of Bills/Payments (more Than 500..1000 Transitions) (Doc ID 2759752.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 to 2.8.0.0.0 [Release 2]
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version,

Performance issue when saving the Refund Request after editing the Refund Request data when it is initiated to refund a Bill/Payment having more than 500..1000 transitions.
It was analyzed and found that all the BS/Refund detail lines are being loaded and build every time when loading and saving the request through a Business Object,
due to it takes a longer time to load edit (Main Zone) and it gets stuck at saving after the edit and failing after 5 mins.

There is no performance issue if it is edited before adding the Bill and Payment in the request.

ERROR
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Cause

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In this Document
Symptoms
Cause
Solution
References


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